1. Introduction
At Tartan Kilts Shop, we aim to provide a smooth refund and cancellation process. Our policy ensures transparency and customer satisfaction. Read carefully before placing an order. Following this policy helps prevent confusion.
This policy applies to all orders made on Tartankilts.shop. Understanding the rules allows you to manage cancellations and refunds efficiently. Clear steps ensure a smooth shopping experience.
2. Order Cancellation
Orders can be canceled within 24 hours of placement. A small restocking fee of $4.99 may apply. Cancellation is not guaranteed, as orders may be processed immediately. Customers must email info@tartankilts.shop to request cancellation.
If the order has already shipped, cancellation is not possible. Early action increases chances of successful cancellation. We notify customers of approval or denial via email.
3. Changing Orders
Orders can be changed within 24 hours after placement. Changes include size, quantity, or shipping address. Changes are not guaranteed and depend on processing status. Email info@tartankilts.shop to request changes.
If the order is already in transit, modifications may not be possible. Our team reviews each request promptly. Customers are updated about successful changes or limitations.
4. Refund Eligibility
Refunds are available under specific conditions: orders not delivered, wrong product received, or defective items. Refund requests must follow the time frame outlined. Customers must provide order details and photos if required.
Refunds are processed after verification. The original payment method is used for reimbursement. Processing times depend on banks and payment gateways. Customers are notified when refunds are completed.
5. Defective or Wrong Items
If the item received is defective or not as ordered, contact info@tartankilts.shop immediately. Include photos and order confirmation. We review each case and provide a replacement or refund.
Approved replacements are shipped promptly. Refunds are issued if a replacement is unavailable. Our team aims for fast resolution. Customer satisfaction guides all decisions.
6. Refund Processing Time
Refunds are usually completed within 5-10 business days after approval. Delays may occur due to bank processing. Customers should check with their bank if delays happen. Updates are provided throughout the process.
We ensure transparency and keep communication clear. Customers are informed about approval, processing, and completion. Fast, efficient handling is our priority.
7. Cancellation after Shipping
Orders shipped cannot be canceled. Customers can refuse delivery to return items. Standard return procedures apply. Refunds are processed after the item is returned and inspected.
Return shipping is the customer’s responsibility unless the item is defective. Accurate address details prevent complications. Clear communication ensures smoother resolution.
8. Partial Refunds
Partial refunds may apply in cases of damaged packaging or missing accessories. Full product cost may not be refunded. Customers are informed of partial refund reasons. Transparency ensures trust and fairness.
9. Holiday and High-Demand Periods
During holidays, processing times for refunds or cancellations may increase. Early requests are recommended. We prioritize urgent issues when possible. Customers are informed of delays.
High-demand periods may affect product availability for cancellations. We strive to maintain accurate information. Communication helps manage expectations and prevent dissatisfaction.
10. Contact Information
For all refund or cancellation inquiries, email info@tartankilts.shop. Include order number, product details, and photos if applicable. Our support team responds promptly. Clear communication ensures faster resolution.
Customer satisfaction is our priority. We strive for simple, fair, and transparent handling of refunds and cancellations. Following these guidelines ensures a smooth shopping experience.
Thank you for choosing Tartan Kilts Shop. Your trust and satisfaction are important to us.