1. Introduction
At Tartan Kilts Shop, customer satisfaction is our priority. Our Return & Exchange Policy ensures you can shop with confidence. We aim for a simple and fair process. Please read carefully before making a purchase.
This policy applies to all orders placed on Tartankilts.shop. Returns and exchanges are handled efficiently to save your time. Clear guidelines help avoid misunderstandings. We encourage customers to follow these steps.
2. Return Policy
All returns must be initiated through Tartan Kilts Shop. Products can be returned within 15 days of delivery. Items must be unworn, unwashed, and undamaged. Original packaging is required for processing returns.
Returns are inspected upon arrival at our warehouse. Refunds are issued to the original payment method. The return process usually completes within one week. Customers receive updates via email for each step.
3. Exchange Policy
Exchanges are allowed for size issues only. You may request a different size for the same product. Exchanges follow the same 15-day window as returns. Items must remain in original condition with packaging intact.
Our warehouse processes exchanges promptly. Replacement items are shipped as soon as approval occurs. Customers receive tracking details for shipped exchanges. Communication ensures smooth handling.
4. Damaged or Defective Items
If your item is damaged or defective, contact us immediately. Email info@tartankilts.shop with order confirmation and photos. We review each case carefully to provide a suitable solution.
Damaged items may be replaced or refunded based on availability. Approval depends on product condition verification. We strive for fast resolution. Customer satisfaction guides our decisions.
5. Return & Exchange Processing Time
Returns and exchanges are processed within one week of arrival at our warehouse. Refunds typically appear in your account within 5-10 business days. Processing times depend on banks and payment methods.
If delays occur, contact your bank or our support team. Clear communication helps resolve issues quickly. Customers receive updates during each step. Our goal is fast and transparent service.
6. Return Shipping Responsibility
Customers are responsible for return shipping costs unless items are damaged or defective. Using tracked shipping is recommended. Packaging should protect products during transit.
Free replacement shipping applies for approved exchanges or damaged items. Original purchase shipping costs are not refundable. Accurate shipping ensures faster processing.
7. Conditions for Returns and Exchanges
Products must remain in original condition. No alterations, stains, or damage are allowed. Items must include tags and original packaging. Accessories included in the order should be returned.
Non-compliant returns may be rejected. Approval depends on inspection at our warehouse. Customers are informed of rejection with reasons. Compliance ensures smooth processing.
8. Refund Methods
Refunds are issued to the original payment method. Credit cards, PayPal, or other payment methods receive refunds accordingly. Bank processing times may vary. Customers are notified when the refund is completed.
No cash refunds are offered. Refunds exclude original shipping unless items are defective. Clear guidelines ensure transparency.
9. Special Circumstances
During holiday seasons, processing times may increase due to high order volume. Early return or exchange requests are recommended. Our team prioritizes urgent cases when possible.
Custom or made-to-measure items follow specific rules. Returns may be limited or not allowed. Customers are informed before purchase. Planning avoids disappointment.
10. Contact Us
For all return or exchange inquiries, email info@tartankilts.shop. Include order number, product details, and photos if applicable. Our support team responds promptly. Clear communication helps resolve issues efficiently.
Customer satisfaction remains our top priority. We aim for fast, simple, and fair handling of all returns and exchanges. Your feedback helps improve our service.
Thank you for choosing Tartan Kilts Shop. Following these guidelines ensures a smooth shopping experience and confidence in your purchases.