Introduction to Our Shipping Policy
At Tartan Kilts Shop, we believe clear shipping information builds trust. Customers deserve to know how orders move from our hands to their doors. This Shipping Policy explains timelines, methods, and responsibilities. It helps you shop with confidence. Please read it carefully before placing an order.
Our team works hard to process and ship orders smoothly. We focus on safe packaging and timely dispatch. Every order matters to us. This policy applies to all products sold on Tartankilts.shop. Updates may occur to improve service quality.
Order Processing Time
Order processing starts after payment confirmation. We check order details carefully to avoid mistakes. This step includes size review and product verification. Accuracy matters before shipping.
Processing usually takes 2 to 4 working days. Custom or made-to-measure items may need extra attention. Weekends and public holidays are not included. You will receive confirmation once processing finishes.
If an order needs clarification, our team contacts you by email. Fast replies help avoid delays. Please check your inbox regularly. Clear communication speeds up processing.
Delivery Time Overview
Delivery time depends on location and shipping method. We aim to deliver orders as quickly as possible. Timeframes shared here are estimates, not guarantees. External factors may affect delivery speed.
For most countries, delivery takes 1 to 4 weeks after processing. Distance and customs checks can affect timelines. Weather conditions may cause delays. We always try to minimize waiting time.
Customers receive tracking details once the order ships. Tracking helps monitor progress. It also offers peace of mind. Online tracking remains available until delivery.
Domestic Shipping Within the USA
Tartan Kilts Shop ships orders across the United States. Domestic shipping remains fast and reliable. We use trusted carriers for safe delivery.
USA delivery usually takes 3 to 5 working days after processing. Rural areas may need extra time. We ship directly to residential addresses. Business addresses also receive delivery.
Tracking details reach your email shortly after dispatch. Please ensure correct address details during checkout. Address errors may cause delays. We are not responsible for incorrect address entries.
International Shipping Information
We proudly ship internationally to many countries. International customers enjoy the same care and packaging. Shipping timelines depend on destination and customs.
International delivery usually takes 5 to 15 working days after processing. Customs clearance may extend delivery time. Local postal services handle final delivery. We cannot control customs delays.
Buyers are responsible for customs duties or taxes. These charges vary by country. Please check local import rules before ordering. We do not cover customs fees.
Shipping Carrier Details
Tartan Kilts Shop uses USPS for most shipments. USPS offers reliable tracking and delivery coverage. This carrier suits both domestic and international orders.
Handling time usually takes 2 working days. Orders ship once handling finishes. Tracking numbers become active after carrier scanning. Please allow time for system updates.
Carrier selection may change based on location. We choose the safest available option. Delivery reliability stays our priority. Customer satisfaction guides our choices.
Tracking Your Order
Tracking information helps you stay updated. Once shipped, you receive an email with tracking details. Please check spam folders if not received.
Tracking updates may take 24 hours to appear. Carrier systems need time to refresh. We recommend patience during this stage. Contact us if tracking remains inactive.
If tracking shows “Delivered” but the package is missing, check nearby areas. Ask family members or neighbors. Contact your local post office for help. They may hold the package.
Shipping Address Accuracy
Correct address details ensure smooth delivery. Please review your address before placing an order. Small mistakes can cause major delays.
Tartan Kilts Shop is not responsible for lost packages due to wrong addresses. Reshipping costs apply in such cases. Address corrections after shipping are difficult. Accuracy saves time and cost.
If you notice an error quickly, contact us immediately. Early notice may help correct details. Changes depend on order status. We will try our best to assist.
Urgent and Express Orders
Some customers need urgent delivery. We understand special occasions matter. Advance planning helps meet deadlines.
Before placing urgent orders, confirm stock availability. Not all items stay ready in inventory. Some products need production time. Confirmation avoids disappointment.
If an item is unavailable, production may take up to 15 days. In such cases, shipping starts after completion. Express delivery applies only after dispatch. We recommend early ordering.
Shipping Origin and Warehouse Details
Tartan Kilts Shop ships orders across the USA. Many orders ship from our USA warehouse. This helps reduce delivery time.
Some custom or special items may ship from our factory. Production location depends on product type. Shipping origin affects delivery time. Customers receive updates when this applies.
We choose shipping origin based on efficiency. Faster delivery guides our decision. Quality checks happen before shipping. Safe packaging remains standard.
Shipping Costs and Free Shipping
We offer free shipping on all orders. This applies to domestic and many international orders. No hidden shipping fees exist.
Free shipping helps customers shop confidently. The final order value remains clear. Pricing transparency matters to us. Customers know costs upfront.
Return shipping costs are not included. Buyers handle return shipping charges. Replacement shipping may remain free under specific conditions. Please read return policy details.
Size Issues and Replacement Policy
Correct sizing ensures comfort and satisfaction. We guide customers during measurement submission. Still, issues may occur.
If you receive the wrong size, contact our support team. Email us at info@tartankilts.shop. Include order details and clear photos.
Please provide three photos showing measurements. Images should include chest, length, and sleeves where applicable. Our team reviews the request carefully. Approved cases receive free replacement.
Returns and Exchanges
Returns are accepted within 15 days of delivery. Items must remain unused and clean. Original condition is required.
Exchanges are available for eligible items. Replacement shipping is free for exchanges. Return shipping costs remain buyer responsibility. We recommend secure return packaging.
Please contact us before sending returns. Approval helps avoid issues. Unapproved returns may face delays. Communication ensures smooth handling.
Holiday Season Shipping Notice
Holiday seasons affect shipping timelines. Increased demand may slow carriers. Weather conditions also impact delivery.
During Christmas and major holidays, delivery may take longer. Processing time may also increase. We advise early ordering during these periods. Planning avoids disappointment.
Tartan Kilts Shop shares updates during busy seasons. Email notifications keep customers informed. Transparency remains our priority. We appreciate your patience.
Lost or Damaged Packages
Package safety matters to us. Proper packaging reduces damage risk. Still, shipping issues can occur.
If a package arrives damaged, contact us immediately. Provide photos of the package and product. Timely reports help claims. Late reports may face limits.
Lost packages require carrier investigation. We assist during this process. Resolution depends on carrier response. Customer support stays available throughout.
Customer Support and Communication
Clear support builds trust. Our team answers shipping questions with care. We value open communication.
For shipping concerns, email info@tartankilts.shop. Include order number for faster help. Our support team responds promptly. Friendly service matters to us.
We aim to resolve issues fairly. Customer satisfaction guides decisions. Every case receives attention. Long-term trust remains our goal.
Policy Updates and Changes
Shipping policies may update over time. Improvements reflect customer feedback. Changes help improve service quality.
Updated policies apply to future orders. We recommend checking this page regularly. Continued use means acceptance. Transparency remains important.
Thank you for choosing Tartan Kilts Shop. Your trust means a lot. We work hard to deliver quality and reliability. Happy shopping with confidence.